Buying a Speed Cube from CuberShop: Shipping, Tracking & Support
Choosing the cube is the fun part. Knowing how it will be prepared, packed and delivered should be straightforward too. Here is what to expect when you shop with CuberShop.
Typical processing & dispatch
We process and ship Monday to Saturday, excluding public holidays. Pre-orders and added setup services need their own preparation time.
Every order has a tracking number
Once your order ships, you can follow its journey through our order-tracking page.
Before you order
See the shipping details before checkout.
Open SHIPPING & RETURNS on a product page for the shipping overview, or visit our Shipping Policy while you browse. You do not need to place an order to read them.
Delivery options
Standard and express services are available for most regions. Your address determines the available services, fees and estimated delivery times, which you can review before payment.
For a birthday or competition, allow for preparation as well as the delivery estimate.
Taxes & duties
Duties and taxes are included for most destinations. Where they are included, there are no additional import duties or taxes to pay on delivery.
Exceptions are identified before payment. For those destinations, local customs may collect applicable charges.
Free shipping: qualifying orders can receive free standard shipping in most countries, with free expedited shipping available in selected countries. The current thresholds are listed in our shipping policy.
Mixing a pre-order with an in-stock cube? I’d place them separately if you want the available cube sooner.
Care in the details
Securely packed. Neatly presented.
We pack your order carefully and securely, with attention to both protection and presentation.
A new cube should be a pleasure to receive. We take care with the packing to help protect your products during their journey and keep the parcel neat and organised.
Buying a collector’s edition or have a question about its box? Ask us before ordering so we can check the details with you.
Prepared your way
Factory-sealed, or set up for you?
Standard cube orders arrive brand new in sealed manufacturer packaging. We check the model and selected version against your order before dispatch, and sample at least one cube from every purchased batch for quality checks.
Add Pro Lube Service on an eligible product and we open, lubricate, adjust, operate and check the cube. Tell us whether you prefer a faster or more controlled feel, and we will work with your preferences and the model’s capabilities.
Allow one additional business day for this service.
After dispatch
Your next cube is on its way.
Enter your tracking number on our tracking page to see the latest carrier updates. The first scan may take time to appear after dispatch.
Need a hand? Start here.
Tracking has stopped moving
Check the latest event for a delivery attempt or a customs request. If it is unclear, send us your order number, tracking number and the update you are seeing. We can review it with you.
Delivered, but you cannot find it
Check with your household and any usual delivery location, then contact us promptly with the tracking details.
The parcel or product arrived damaged
Keep the packaging and photograph the shipping label, parcel and affected item. Send those photos with your order number so we can investigate and explain the next steps under our shipping and return policies.
A wrong item, missing accessory or return request
Send us the model name, order number and a short description. For defective or incorrect items, our current policy asks you to contact us within seven calendar days of delivery. Please contact us before sending a return; the Return & Refund Policy explains eligibility and costs.
Talk to us before or after you buy.
Not sure which version to choose? Wondering about delivery? Send us the product link or your order number and tell us what you need.
More about our authentic products and sourcing.
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Posted in
CuberShop, Order Support, Shipping, Shopping Guides
