Authenticity and Product Sourcing
Our Commitment to Authentic Speed Cubes
Every product we sell is authentic. We source directly from brands, keep standard orders factory-sealed, and bring hands-on care to every cube booked for our Pro Lube Service.
01 / Product sourcing
Direct relationships. Genuine products.
CuberShop purchases directly from the brands we stock through established purchasing relationships. Those brands know and agree that we sell their products.
We check at least one cube from every batch we purchase to assess quality. This is a batch sample check, not a claim that every sealed cube has been opened or individually tested.
02 / When your order arrives
Your cube, prepared the way you ordered it.
Standard cube orders
Brand new. Factory-sealed.
Ordinary cube orders are sent brand new in sealed manufacturer packaging. Our batch checks do not mean that your individual cube has been opened for testing.
With Pro Lube Service
Opened for your setup.
When you add Pro Lube Service, we open your cube to lubricate, adjust, operate and check it before shipping. This is a CuberShop service added to an authentic product, not the untouched factory setup.
See what the service includes →Compare the version, not just the box.
Finish, magnetic system, edition and accessory bundle can differ between versions of a cube. Manufacturers may also update packaging or printed materials between production runs. Compare your order with the exact option you selected, rather than a photo of a different edition.
03 / How to check your cube
Checked before dispatch. Ready for you.
We check the model and selected version against your order before shipping, so you can feel confident you are receiving the cube you chose.
- Match the exact model.Check the name, size, finish and version against your order confirmation and the product option you selected.
- Check the included accessories.Compare the contents with the listing for that version. A different edition may include different tools, spare parts or storage accessories.
- Follow the supplied instructions.Use the product manual for setup. If your cube includes a brand verification label, follow the instructions on that label.
- Ask us if something is unclear.Send a photo of the cube, packaging and relevant label. We can help identify the version and review the question.
04 / We are here to help
If something doesn’t look right, talk to us.
You do not need to diagnose the problem yourself. Give us the details and we will review the concern.
Contact CuberShop
Use our contact page and explain what looks different or unexpected.
Show us the details
Include your order number, exact model and clear photos of the cube, packaging, accessories and relevant label.
Let us review it
We will investigate and explain the next steps under our current Return & Refund Policy. Contact us before sending anything back.
Quick answers
Authenticity FAQ
Does CuberShop sell authentic products?
Yes. Every product we sell is authentic. We purchase directly from brands through established purchasing relationships.
Do you open and test every cube?
No. Standard cube orders are supplied brand new and factory-sealed. We check at least one cube from every purchased batch, while cubes ordered with Pro Lube Service are opened and checked as part of that service.
Why might my packaging look different?
Packaging can differ by edition or production run. Compare the model and included accessories with the exact version you ordered.
Does every cube have an authenticity code?
No single verification system applies to every cube. Check the instructions supplied for your specific product. Where the brand provides an official verification method, use that method rather than an unrelated checker.
Will Pro Lube Service break the factory seal?
Yes. We need to open and operate your cube to lubricate, tune and check it. If keeping the original factory seal matters to you, choose the standard product without the service.
How do I raise an authenticity or product concern?
Contact CuberShop with your order number, photos and a short explanation. We will review the details and handle the concern under our current policy, without asking you to make an expert diagnosis.
Does this commitment apply to international orders?
Yes. Every order is covered by the same authenticity commitment, wherever we ship.
